Chatbots provide millions with COVID-19 information every day, but they can be improved - here’s how

Venkataraman Sundareswaran and Kay Firth-Butterfield, World Economic Forum

Brian McGowan on Unsplash

The COVID-19 pandemic has helped widen global usage for chatbot technology. After the pandemic, the use of chatbots for healthcare applications will continue to grow. Public and private stakeholders must come together to maximize these benefits while minimizing risks.

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